Refund policy

📦 MaxUverse Return Policy

We want you to feel good about every glow-up you invest in, but if something doesn’t feel right, we’ve got you covered — with just a few important details.

🕒 Returns

We accept returns within 30 days of delivery. To be eligible for a return:

Items must be unworn, unused, with tags, and in the original packaging

You must provide your receipt or proof of purchase

Final sale items and gift cards are not eligible for return

📧 To initiate a return, please contact us at: info@maxuverse.com

Once your return is approved, we’ll send you instructions on how and where to send your package.

🔁 Please note:

Customer is responsible for return shipping

A 10% restocking fee will be deducted from your refund

Returns sent without approval will not be accepted

Return Address:
MaxUverse
1802 Pleasant Valley Rd
Ste 400 #3044
Garland, TX 75040

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🚨 Damages or Issues

Please inspect your order upon delivery. Contact us immediately if your item is:

Defective

Damaged

Incorrect

We’ll make it right.

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🚫 Non-Returnable Items

We cannot accept returns on:

Perishable goods (food, flowers, plants)

Custom or personalized items

Beauty and personal care products

Hazardous materials or flammable liquids/gases

Final sale items or gift cards

Not sure if your item qualifies? Just ask us.

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🔄 Exchanges

Need something else instead?
The quickest way is to return your item, then place a new order once the return is accepted.

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💳 Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved. If approved:

Your original payment method will be refunded within 10 business days

Your refund will be minus the 10% restocking fee

Return shipping is not refunded

Bank/credit card processing times may vary

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@maxuverse.com